Refund Policy
Effective date:
30-day money-back guarantee
We want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on Bitdefender software license purchases made through thesystemprotection.club.
How to request a refund
To request a refund, email us at [email protected] within 30 days of your purchase date. Please include:
- Your order number
- The email address used to place the order
- The reason for your refund request
We will review your request and respond within 2 business days.
Eligibility conditions
Refunds are available under the following conditions:
- The refund request is submitted within 30 days of the original purchase date.
- The license key has not been activated or used on any device. Once a license key is activated, it cannot be refunded as it has been consumed.
- The purchase was made directly through thesystemprotection.club.
Note: If you have already activated your license key and are experiencing technical issues with the Bitdefender software, please contact Bitdefender's technical support directly at bitdefender.com/support. We do not provide technical support services.
Non-refundable situations
Refunds will not be issued in the following situations:
- The license key has been activated on a device.
- The refund request is submitted more than 30 days after the purchase date.
- The purchase was made through a third-party platform, not directly through our website.
- The request is for a renewal charge that was not cancelled before the renewal date, unless there was a billing error on our part.
Processing time
Approved refunds are processed within 5–7 business days of approval. Your payment provider may take additional time to post the credit to your account. Refunds are issued to the original payment method used for the purchase.
Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without first contacting us may result in your account being flagged for fraud prevention purposes.
Contact us
For refund requests or questions, contact us at:
Email: [email protected]
We respond within 2 business days.