[email protected]
Authorized Bitdefender Reseller
The System Protection — Authorized Bitdefender Reseller

Privacy Policy

Effective date:

This Privacy Policy describes how The System Protection ("The System Protection", "we", "us", or "our"), located at 103 TDI City, Mohali, Punjab 160059, India, collects, uses, and shares information about you when you visit thesystemprotection.club or purchase Bitdefender software licenses from us.

1. Information We Collect

We collect the following categories of personal information:

  • Identity & contact data: Your name and email address when you place an order or contact us.
  • Order & transaction data: Products purchased, order numbers, and license key delivery records.
  • Payment data: Payment is processed by our payment processors. We do not store full payment card numbers or CVV codes on our servers.
  • Technical data: IP address, browser type, device type, operating system, and pages visited, collected via cookies and server logs.
  • Communications data: Messages you send us via our contact form or email.
  • Chat data: If you use our live chat widget (powered by Tidio), your chat messages and any contact details you voluntarily provide during the chat session are processed by Tidio. See Section 5 for details.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your software license orders and deliver license keys by email.
  • Send order confirmations, renewal reminders, and transactional communications.
  • Respond to your inquiries submitted via our contact form or email.
  • Prevent fraud, detect abuse, and comply with legal obligations.
  • Improve our website and understand how visitors use it (analytics).
  • Send promotional communications, only where you have consented or where permitted by applicable law. You may opt out at any time.

3. Legal Basis for Processing (GDPR)

Where the GDPR applies, we process your personal data on the following legal bases:

  • Contract performance: Processing necessary to fulfill your order and deliver license keys.
  • Legitimate interests: Fraud prevention, security, and improving our services.
  • Legal obligation: Retaining records for tax and accounting purposes.
  • Consent: For non-essential cookies and marketing communications, where required.

4. Sharing Your Information

We share your personal information only as necessary:

  • Payment processors: To authorize and process your payment. They are bound by their own privacy policies and PCI-DSS obligations.
  • Bitdefender SRL: We share your email address and order details with Bitdefender for license activation and registration purposes.
  • Email service providers: We use Resend to send transactional emails (order confirmations, license keys). Resend processes your email address on our behalf.
  • Live chat provider (Tidio): Our live chat widget is powered by Tidio (Tidio LLC). Tidio may collect your IP address, browser data, and any information you share in the chat. Tidio's privacy policy is available at tidio.com/privacy-policy.
  • Legal authorities: Where required by law, court order, or to protect our legal rights.

We never sell your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies. Essential cookies are required for the site to function. Non-essential cookies (analytics, live chat functionality) are loaded only after you accept cookies via our cookie consent banner. For full details, see our Cookie Policy.

6. International Data Transfers

We are based in India. Our service providers (including Tidio and Resend) may process your data in the United States or other countries. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your data when transferred outside the European Economic Area.

7. Data Retention

We retain order and transaction records for seven years for tax and accounting compliance. We retain contact form submissions and chat records for up to two years. We retain account data until you request deletion, unless a longer period is required by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention obligations.
  • Objection / Restriction: Object to or request restriction of certain processing activities.
  • Portability: Request your data in a structured, machine-readable format.
  • Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us.
  • CCPA (California residents): You have the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. For material changes, we will notify you by email if we have your contact details.

12. Contact Us

For privacy questions, requests, or complaints, contact us at:
The System Protection
103 TDI City, Mohali, Punjab 160059, India
Email: [email protected]